Shipping & Returns
For answers to frequently asked questions, see below.
All www.limitlesswrist.com orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 2:00 P.M. EST, or on weekends, or holidays will be processed the next business day.
Shipping times may vary due to availability of merchandise. LimitlessWrist has many warehouses around the world (India, Vietnam, China, Turkey, Italy) so shipping times may vary depending where your watch is being made.
TRACKING YOUR ORDER
An email will be sent to you as a shipment confirmation of your order. Please allow 1-3 days to receive this information.
What's eligible for return or exchange?
No limitlesswrist watches are eligible for RETURNS or EXCHANGES due to sanitary reasons. If your item arrives damaged due to postal issues, please send us an email at firstname.lastname@example.org with photos so we may replace your item or send a refund.
What do I do if my item is defective/damaged when I receive it?
In the unlikely event that you receive the wrong item or a defective/damaged item, you can return/exchange your item. You will be reimbursed in full but the initial shipping costs on defective/damaged items will be carried on to your exchange order, unless you request full refund we will refund your full order with full shipping.
When can I expect to see my refund?
You will receive your refund in the original form of payment within two (2) weeks of us receiving your return item.
When will I receive my new item?
We make every effort to process exchanges in a timely manner. You will have your new item within two (4-6) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.
How can I change or cancel my order?
If you'd like to cancel or change your order, please email email@example.com as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process.
We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking. Please contact us with any questions or problems.